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Help Center > Claims and Limitations/Disputes & Claims > How to open, escalate or close a dispute?

How to open, escalate or close a dispute?

You can file a dispute in the 180 days following the date of a payment if you have not received your item or if it is significantly not as described.

How to file a dispute

  1. Go to your Resolution Center.
  2. Click the Dispute a transaction link.
  3. Select the transaction in question and click on Continue.
  4. Select "Item dispute" and click on Continue.
  5. Select the reason for dispute and click on Continue.

How do I escalate a dispute to a claim?

If you are unable to resolve the dispute together, you have 20 days from the date you opened it to escalate to a claim. We'll review your case and make the final decision.

  1. Go to your Resolution Center.
  2. Select Open Cases and locate the case in question.
  3. Click on View in the Action column.
  4. Click on Escalate this dispute to a PayPal claim.

How do I close a dispute or claim

  1. Go to your Resolution Center.
  2. Select Open Cases and locate the case in question.
  3. Click on View in the Action column.
  4. Click on Close this dispute.

► Once the dispute has been closed, you cannot re-open it or file a claim.
► If you are the seller, you cannot close claims against you. You must resolve them by selecting one of the resolution options listed in the Resolution Center.

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