Why wasn't my transaction completed?
If you're trying to make a payment, but the payment is not completed, this may be due to several reasons. Here are some of the reasons why a payment was not completed:
- There isn't enough money in your PayPal balance to complete the payment. If you did not add a backup payment method to your account, the payment cannot be completed.
- The balance on your bank account or credit card is not sufficient. You must first top up your bank account or credit card before you can make the payment.
- Your PayPal account is limited. Before you can make a payment, you should try to remove the limitation on your account.
- The payment is blocked by our system for security reasons. PayPal uses systems to recognize behavior patterns. Such systems are also used by your bank and credit card company.
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Why did I get the error "Sorry, your last action could not be completed" with my Yahoo store?Cause This error can occur because you're using URL masking or framing, or have a Yahoo Store with domain forwarding enabled. Solution Find the following line in the HTML code of your PayPal Standard button: <form action="https://www.paypal.com/cgi-bin/webscr" method="post"> Add target="paypal" to that line, so that it matches Why did my transaction go to Transaction State 106?Issue Your transaction has been placed in Transaction State 106. Causes PayPal didn't receive an acknowledgement from the client, and therefore the transaction hasn't settled. This issue could be caused by one of the following reasons: The timeout value is set too low. The server with the Payflow Why didn't I receive funds for completed orders?Issue You aren't receiving funds for completed orders through your PayPal buttons. Causes This error usually results from problems with your merchant account's email address designated in your button code. Solution Here's how to resolve the problem: Ensure that the email address for your Merchant Account ID is Why are my PayPal reports missing transactions, or why don't they reconcile?Issue Data is missing from your PayPal reports. Cause System issues at PayPal can compromise the completeness of your report data. Solution If your PayPal reports are missing transactions or don't reconcile, visit PayPal Status to check for known system or reporting issues. If there are no known reporting Why is my account limited?Your account may be limited for several reasons: Unauthorized use We may limit access to your PayPal account to protect your data and to review any fraudulent activity in the following cases: - If we believe that someone used it without your authorization - If your card issuer What is One Touch and how do I use it?What is One TouchTM? One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible Why did I get result code 9?Issue PayPal returned result code 9, which indicates a declined transaction. Causes The First Data payment processing network maps the following response codes to result code 9: Response code 12 (transaction was invalid) Response code 89 (Declined Term record wasn't found on the First Data system) Response code Why was my credit card declined?To help protect your account, PayPal uses a complex screening process for card payments. This helps prevent lost or stolen cards from being used for unauthorized transactions. On rare occasions, the screening process affects valid cards. A credit card might also be declined if: The card issuer is having Why did my withdrawal of money fail?The most common reason for a withdrawal to fail is because your bank account details on your PayPal account don't match the details your bank has. Check with your bank that all the completed bank details are up to date. If necessary, delete the bank account and add How do I handle PayPal API timeouts and internal server error messages properly?Issue PayPal is sending you messages about API timeouts and internal server errors. Causes Generally, these messages result from server issues or connectivity issues. Solution When you receive an internal server error or timeout message in response to a PayPal API transaction request that processes a payment (DoDirectPayment, Why did I get the error "PayPal cannot process this transaction because of a problem with the seller's website"?Issue A PayPal error message reported an issue with the seller's website. Cause Your button request information contained special characters or high-ASCII characters. This is a common issue with foreign languages. Solution If you use your button form fields to pass high-ASCII characters to PayPal, you need to Why are there limits on my account and how can I remove them?When you sign up for a French PayPal account, we only ask for essential information so you can start using your account immediately. Initially, all PayPal accounts are limited in terms of sending, receiving and withdrawing money. To remove these limits, we ask you to confirm some information about Why can't I add a credit card to my PayPal account?If you've tried to add your card to your PayPal account, but received an error message, it may be because: Your card has previously been added to 2 different PayPal accounts, it cannot be added to a third. What to do: remove this card from your account, then Why is my balance negative and how can I resolve this?When your account balance is negative, review your recent activity to find out why: If your account balance is negative because of insufficient funds, please resolve it by adding money to your account as soon as possible. If you suspect unauthorized activity on your account, please report Why won't my payment with PayPal go through?Payments might not go through for various reasons: ► There isn't enough money in your PayPal balance to complete the payment. If you did not add a backup funding source to your account, the payment cannot be completed. ► The balance on your bank account or credit card Why is my payment on hold or unavailable?There are several reasons funds may be temporarily unavailable: 1. You’re a new seller with PayPal or you’re an established seller but have opened a new account. When you’re a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller Why is my ticket's status "Pending Customer"?A support ticket can be in Pending status for one of these reasons: PayPal needs more information to advance its investigation of your incident. Log in to PayPal's Technical Support website and access your questions. Then click the ticket you need to update, and provide the requested information. Why is my IPN failing with HTTP 500 errors?Issue Your Instant Payment Notification (IPN) is producing 500 (script) errors. Cause PayPal generates error messages when we don't get an HTTP 200 success response for any reason (including script error 500, SSL handshake validation, network timeout, or server error 503). Either server permission issues or mistakes in Why is it important to renew my API Certificate?API Certificates are used to authenticate you to PayPal APIs. If your Certificate expires, PayPal can't authenticate you as a valid API user. As a result, you won't be able to process any transactions via the APIs. If your Certificate has expired, you can renew or change your
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