Why wasn't my transaction completed?
If you're trying to make a payment, but the payment is not completed, this may be due to several reasons. Here are some of the reasons why a payment was not completed:
- There isn't enough money in your PayPal balance to complete the payment. If you did not add a backup payment method to your account, the payment cannot be completed.
- The balance on your bank account or credit card is not sufficient. You must first top up your bank account or credit card before you can make the payment.
- Your PayPal account is limited. Before you can make a payment, you should try to remove the limitation on your account.
- The payment is blocked by our system for security reasons. PayPal uses systems to recognize behavior patterns. Such systems are also used by your bank and credit card company.
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Why did my transaction go to Transaction State 106?Issue Your transaction has been placed in Transaction State 106. Causes PayPal didn't receive an acknowledgement from the client, and therefore the transaction hasn't settled. This issue could be caused by one of the following reasons: The timeout value is set too low. The server with the Payflow Why did I get the error "Sorry, your last action could not be completed" with my Yahoo store?Cause This error can occur because you're using URL masking or framing, or have a Yahoo Store with domain forwarding enabled. Solution Find the following line in the HTML code of your PayPal Standard button: <form action="https://www.paypal.com/cgi-bin/webscr" method="post"> Add target="paypal" to that line, so that it matches Why didn't I receive funds for completed orders?Issue You aren't receiving funds for completed orders through your PayPal buttons. Causes This error usually results from problems with your merchant account's email address designated in your button code. Solution Here's how to resolve the problem: Ensure that the email address for your Merchant Account ID is Why was my credit card declined?To help protect your account, PayPal uses a complex screening process for card payments. This helps prevent lost or stolen cards from being used for unauthorized transactions. On rare occasions, the screening process affects valid cards. A credit card might also be declined if: The card issuer is having Why is my ticket's status "Pending Customer"?A support ticket can be in Pending status for one of these reasons: PayPal needs more information to advance its investigation of your incident. Log in to PayPal's Technical Support website and access your questions. Then click the ticket you need to update, and provide the requested information. Why did my withdrawal of money fail?The most common reason for a withdrawal to fail is because your bank account details on your PayPal account do not match the details your bank has. When you register your bank account with your PayPal account, the bank details should match the details on your bank statement. Why was my customer's credit card declined?Issue PayPal didn't accept your customer's credit card. An error message states, "The transaction could not be completed. Please try again" or "Credit card not accepted." Causes PayPal typically declines a credit card when: Not enough credit or funds are available on the card. The card issuer wants Why are my PayPal reports missing transactions, or why don't they reconcile?Issue Data is missing from your PayPal reports. Cause System issues at PayPal can compromise the completeness of your report data. Solution If your PayPal reports are missing transactions or don't reconcile, visit PayPal Status to check for known system or reporting issues. If there are no known reporting Why won't my payment with PayPal go through?If your credit card was declined, check to see if: Your card is expired or out of date — if the card you have on your PayPal account doesn’t have your current billing address or is expired it will be declined. You can update your card's expiration and/or your Why is the access to my account restricted?Restricting the access to a PayPal account is a temporary measure to protect your account. To see why you don't have full access to your account, go to your Resolution Center. We usually ask you to provide additional information. Once you have completed all the steps, we will Why is my IPN failing with HTTP 500 errors?Issue Your Instant Payment Notification (IPN) is producing 500 (script) errors. Cause PayPal generates error messages when we don't get an HTTP 200 success response for any reason (including script error 500, SSL handshake validation, network timeout, or server error 503). Either server permission issues or mistakes in Why is it important to renew my API Certificate?API Certificates are used to authenticate you to PayPal APIs. If your Certificate expires, PayPal can't authenticate you as a valid API user. As a result, you won't be able to process any transactions via the APIs. If your Certificate has expired, you can renew or change your Why didn't I get reports on my PayPal account activity?Issue PayPal hasn't generated reports on your account's activity. Cause System issues at PayPal can delay or prevent report delivery. Solution PayPal generates reports and puts them on the PayPal website or the Secure FTP Server generally by 12:00 P.M. daily, in the leading time zone of the Why did my PayPal button refresh my page instead of redirecting to a PayPal checkout page?Issue Your PayPal button refreshed your page instead of redirecting buyers to PayPal. Cause This indicates an issue with the HTML site code. Commonly, this occurs if a <form> tag wasn’t appropriately closed somewhere before the PayPal button code on your site. Solution Add a </form> tag just Why did my button code change when I pasted it into my website and applied changes?Issue Your code changed when I pasted it into your website and revised it. Cause Code can change when it's added to a site like WordPress.com, as it inserts custom tags after changes are saved. Solution Here's how to fix this: Log in to your PayPal account. Click How do I handle PayPal API timeouts and internal server error messages properly?Issue PayPal is sending you messages about API timeouts and internal server errors. Causes Generally, these messages result from server issues or connectivity issues. Solution When you receive an internal server error or timeout message in response to a PayPal API transaction request that processes a payment (DoDirectPayment, Why did I get error 10413 “Transaction refused because of an invalid argument. See additional error messages for details. The totals of the cart item amounts do not match order amounts”?Issue PayPal returned API error code 10413 - Transaction refused because of an invalid argument. See additional error messages for details. The totals of the cart item amounts do not match order amounts. Cause The value of PAYMENTREQUEST_0_AMT doesn't equal the sum of the following: PAYMENTREQUEST_0_ITEMAMT (required) PAYMENTREQUEST_0_TAXAMT Why should I link a bank account or a credit card to my PayPal account?By adding your bank account or credit card to your PayPal account, you can conveniently and securely checkout with just your email address and password. If you want to make a payment but don’t have enough money in your PayPal balance, the transaction can be covered quickly and easily Why can't I add a credit card to my PayPal account?If you've tried to add your card to your PayPal account, but received an error message, it may be because: Your card has previously been added to 2 different PayPal accounts, it cannot be added to a third. What to do: remove this card from your account, then
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