Do Adaptive Payments disputes apply to Enterprise Dispute Management merchants or partners?
Yes, the Adaptive Payments dispute scenario applies to EDM Merchants and partners. The only difference is that EDM disputes skip the “dispute” phase and go directly to the “claim” phase.
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How do I get an Adaptive Payments API application ID?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. To receive access to build an Adaptive Payments payment structure, you must receive approval from PayPal’s Developer Platform Application What integration methods are available for PayPal for Marketplaces?The PayPal for Marketplaces solution has two integration paths to choose from, based on how you run your business: Connected path: A marketplace model in which each individual PayPal seller assumes financial liability, rather than the marketplace. All sellers must have PayPal Business accounts. Managed path: A marketplace How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customer's order, the customer can What does a marketplace owner, marketplace operator, or marketplace partner do?The terms marketplace owner, marketplace operator, and marketplace partner are virtually interchangeable. A marketplace partner is a company that sells software or other technical services that enable merchants to process e-commerce transactions. A partner: Often acts as the marketplace operator or owner Earns revenue by selling their software What types of protection does PayPal offer its buyers?PayPal Purchase Protection offers full protection to buyers using our services. If you don't receive your item or service or if it doesn't match its description at all, you're covered for the full amount of the transaction including return shipping*. A few guidelines : you must have paid How do I close a dispute of a claim?If you close a dispute or a claim it’s important to be aware that the claim can’t be reopened. Closing a dispute tells us that the dispute or claim has been resolved to your satisfaction. To close a dispute or claim: Go to your Resolution Center. Select Open Cases How do I escalate a dispute to a claim?If you couldn’t resolve your dispute by communicating with the seller, you can ask us to investigate by escalating the dispute to a claim. We’ll review the case and decide if you’re eligible for a refund. You have 20 days from the date that you opened the dispute to escalate it How do I issue a full or partial refund for a dispute?Here’s how to offer a full refund: Go to your Resolution Centre. Select Open Cases from the list and find the transaction. Click the Case ID in the Case column. Click Issue a full refund on the case details page. You can issue a refund within 180 days How do I check the status of my dispute or claim?If you're still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in your Resolution Center. To check the status of a claim we're investigating: Go to the Resolution Center. Select Open Cases from the list and Can customers pay with PayPal across all merchants in my marketplace, if some merchants don't have PayPal accounts?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Yes, but a merchant without an account must complete PayPal signup What is PayPal for Marketplaces?PayPal for Marketplaces is a comprehensive payments solution for marketplaces, crowdfunding platforms, and other environments where people buy and sell goods and services or raise money. A marketplace allows buyers to purchase goods and services from multiple providers under the umbrella of a single marketplace partner. The solution Contributing to a PoolHow do I contribute to a Pool? Contributing to a Pool is easy. Just click Contribute on the Pool page. Your contribution will be sent in the default currency of the organizer. Read more details about international payments. Your contribution, name and picture (if applicable) will be What do I do if I haven't received my item or if it doesn't match its description?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in your Resolution Center. If you purchased the item on eBay, use the eBay Resolution Center. If you feel the transaction was unauthorized, go to your PayPal Resolution Center and file an How do I integrate Payments Advanced with Miva Merchant?Log in to your Miva Merchant admin panel. Click Payment. Click Add/Remove Modules. Click Install for PayPal Payments Advanced and/or Payflow Gateway. Select PayPal Payments Advanced for Payment Solution. Enter values for Partner, Merchant Login, User, and Password twice. Use the default Transaction Timeout interval of 30. Select How do I integrate PayPal Payments Pro with Miva Merchant?Here's how: Log in to your Miva Merchant admin panel. Click Payment. Click Add/Remove Modules. Click Install for module PayPal Express Checkout and/or Payments Pro. Set Operation Mode to Production. Select your preferred Currency. Select API Credentials for payments and post-checkout operations. Click the button for PayPal Payments What is abuse of buyer disputes/claims?We take action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns. We offer buyers purchase protection for the following: Unauthorized account access and use Items not received from the seller How do I provide additional information or evidence to help resolve a dispute or claim?If you received an email asking you to provide additional information you can upload your information to the Resolution Center. If you don't see the upload button in the Resolution Center then you won't be able to upload additional information at this time. You can always send a How do I integrate PayPal Payments Standard with Miva Merchant?Here's how: Log in to your Miva Merchant admin panel. Click Payment. Click the ellipsis button (...). Select PayPal Payments Standard. Note: If you don't see PayPal Payments Standard in this list, click Add/Remove Modules then select PayPal Payments Standard by clicking Install. Business Email - Enter your Can I reopen a closed dispute?No. Once a dispute is closed it can’t be reopened. If you purchased your item on eBay, you may be able to file a claim with eBay if it’s been less than 45 days from the date of the transaction. Go to the eBay Resolution Center. You can
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