Do Adaptive Payments disputes apply to Enterprise Dispute Management merchants or partners?
Yes, the Adaptive Payments dispute scenario applies to EDM Merchants and partners. The only difference is that EDM disputes skip the “dispute” phase and go directly to the “claim” phase.
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How do I get an Adaptive Payments API application ID?Important: Adaptive Payments is now a limited release product. Its restricted to select partners for approved use cases and shouldnt be used for new integrations without guidance from PayPal. To receive access to build an Adaptive Payments payment structure, you must receive approval from PayPals Developer Platform Application What integration methods are available for PayPal for Marketplaces?The PayPal for Marketplaces solution has two integration paths to choose from, based on how you run your business: Connected path: A marketplace model in which each individual PayPal seller assumes financial liability, rather than the marketplace. All sellers must have PayPal Business accounts. Managed path: A marketplace How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customers order, the customer can What does a marketplace owner, marketplace operator, or marketplace partner do?The terms marketplace owner, marketplace operator, and marketplace partner are virtually interchangeable. A marketplace partner is a company that sells software or other technical services that enable merchants to process e-commerce transactions. A partner: Often acts as the marketplace operator or owner Earns revenue by selling their software How do I close a dispute of a claim?If you close a dispute or a claim its important to be aware that the claim cant be reopened. Closing a dispute tells us that the dispute or claim has been resolved to your satisfaction. To close a dispute or claim: Go to yourResolution Center. Select Open Cases How do I escalate a dispute to a claim?If you couldnt resolve your dispute by communicating with the seller, you can ask us to investigate by escalating the dispute to a claim. Well review the case and decide if youre eligible for a refund. You have 20 days from the datethat you opened the disputeto escalateit How do I issue a full or partial refund for a dispute?Heres how to offer a full refund: Go to your Resolution Centre. Select Open Cases from the list and find the transaction. Click the Case ID in the Case column. Click Issue a full refund on the case details page. You can issue a refund within 180 days How to open, escalate or close a dispute?You can file a dispute in the 180 days following the date of a payment if you have not received your item or if it is significantly not as described. How to file a dispute Go to yourResolution Center. Click the Dispute a transaction link. Select the transaction Can customers pay with PayPal across all merchants in my marketplace, if some merchants don't have PayPal accounts?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Yes, but a merchant without an account must complete PayPal signup What is PayPal for Marketplaces?PayPal for Marketplaces is a comprehensive payments solution for marketplaces, crowdfunding platforms, and other environments where people buy and sell goods and services or raise money. A marketplace allows buyers to purchase goods and services from multiple providers under the umbrella of a single marketplace partner. The solution Contributing to a PoolHow do I contribute to a Pool? Contributing to a Pool is easy. Just click Contribute on the Pool page. Your contribution will be sent in the default currency of the organizer. Read more details about international payments. Your contribution, name and picture (if applicable) will be added How do I integrate Payments Advanced with Miva Merchant?Log in to your Miva Merchant admin panel. Click Payment. Click Add/Remove Modules. Click Install for PayPal Payments Advanced and/or Payflow Gateway. Select PayPal Payments Advanced for Payment Solution. Enter values for Partner, Merchant Login, User, and Password twice. Use the default Transaction Timeout interval of 30. Select How do I integrate PayPal Payments Pro with Miva Merchant?Heres how: Log in to your Miva Merchant admin panel. Click Payment. Click Add/Remove Modules. Click Install for module PayPal Express Checkout and/or Payments Pro. Set Operation Mode to Production. Select your preferred Currency. Select API Credentials for payments and post-checkout operations. Click the button for PayPal Payments What is abuse of buyer disputes/claims?We take action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns. We offer buyers purchase protection for the following: Unauthorized account access and use Items not received from the seller What do I do if I haven't received my item or if it doesn't match its description?If you havent received your item or if its different from the listed item, contact your seller directly. Most sellers are able to resolve this situation amicably. Cant find a solution? You can file a dispute within 180 days following the date of a payment, heres how: Go How do I integrate PayPal Payments Standard with Miva Merchant?Heres how: Log in to your Miva Merchant admin panel. Click Payment. Click the ellipsis button (...). Select PayPal Payments Standard. Note: If you dont see PayPal Payments Standard in this list, click Add/Remove Modules then select PayPal Payments Standard by clicking Install. Business Email - Enter your What's the difference between a dispute and a claim?If a buyer submits a payment for an item but hasnt received it or the item is not as described, they can notify us about this. However, we recommend that a buyer first contacts the seller in order to try to come to an agreement together. If this What can I do if I'm refused a refund?If someone refuses to give a refund, but you feel youre entitled to one, you can open a dispute if you didnt receive your item yet or you received something that doesnt match the sellers description. (Youmay open a dispute within 180 days of payment. Click on the How do I file a claim or check the status of a claim?To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in your Resolution Center. If youre unable to resolve the dispute, you can escalate it to a claim. In doing so, youre asking
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