Policy Updates

 

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Policy Updates

 

This page informs users in advance of important changes to the PayPal Service, its User Agreement, or other policies. We encourage you to review this Policy Update to familiarize yourself with all of the changes that are being made to the PayPal User Agreement. These updates will be posted at least 30 days prior to their effective date.

 

Amendments to the PayPal User Agreement, with respect to User Accounts in Asia Pacific, certain European and Latin American countries, Middle East and Africa.

Effective Date:  October 13, 2015

 

PayPal is changing its User Agreement. The amended User Agreement will be effective as to all PayPal users on October 13, 2015. We encourage you to review this Policy Update to familiarize yourself with the changes that are being made.

YOUR USE OF PAYPAL OR ITS SERVICES AFTER OCTOBER 13, 2015 MEANS YOU AGREE TO THESE CHANGES.

The update to the User Agreement is effective October 13, 2015. A summary of material changes is provided below. 

Amendments to the PayPal User Agreement

  1. Changes to Provisions re Third Party Withdrawal Services for Taiwan Users

    The specific provisions in Section 5 (“Withdrawing Money”) regarding third party withdrawal services for Taiwan Users will be deleted. Revised provisions will be inserted into Exhibit B – Country Specific Terms as follows:

    Exhibit B – Country Specific Terms

    Taiwan
    1. Your ability to withdraw to your local bank account may require the opening of a bank account with a PayPal partner bank in Taiwan (“Partner Bank”), and using the withdrawal service offered by that Partner Bank (“Withdrawal Service”). Please see the terms and conditions with the Partner Bank for additional information relating to that service.
    2. In case of any dispute, demands, actions, proceedings ("Disputes") between you and the Partner Bank on account of delayed or non-payment of any funds due to you, you hereby indemnify PayPal, Affiliates and its employees from any damages, claims, charges, expenses and losses arising out of such Disputes. You further agree that PayPal shall not be liable to you in relation to any funds which have already been transferred from your PayPal Account to the Partner Bank.
    3. PayPal shall not be responsible for any loss or damage incurred or suffered by you on account of any (i) failure; (ii) interruption; (iii) defect; or (iv) negligent or willful misuse of the Withdrawal Service; or (v) consequences arising out of delayed or non-receipt of funds withdrawn through the Withdrawal Service.
    4. Except to the extent amended by these terms and conditions, all other provisions of the Agreement shall remain in full force and effect.
       
  2. New Provisions re Third Party Withdrawal Services for China Users

    China Users may use withdrawal services offered by a PayPal partner bank or licensed foreign-exchange service providers. These services will be subject to the terms and conditions of the third party service provider. A new provision will be inserted into Exhibit B – Country Specific Terms as follows:

    Exhibit B – Country Specific Terms

    China 
    1. If you are using a service (“Third Party Service”) offered by a PayPal partner bank or licensed foreign-exchange service provider (“Service Provider”), please see the terms and conditions with the Service Provider for additional information relating to that service.
    2. In case of any dispute, demands, actions, proceedings ("Disputes") between you and the partner bank on account of delayed or non-payment of any funds due to you, you hereby indemnify PayPal, Affiliates and its employees from any damages, claims, charges, expenses and losses arising out of such Disputes. You further agree that PayPal shall not be liable to you in relation to any funds which have already been transferred from your PayPal Account to the Service Provider.
    3. You acknowledge and agree that PayPal may share information provided by you in accordance with PayPal’s Privacy Policy and the terms of the agreement between you and PayPal with the Service Provider in order to enable the Service Provider to conduct the requisite due diligence in accordance with Service Provider’s Know-your-customer (KYC) obligations.
    4. PayPal shall not be responsible for any loss or damage incurred or suffered by you on account of any (i) failure; (ii) interruption; (iii) defect; or (iv) negligent or willful misuse of the Third Party Service; or (v) consequences arising out of delayed or non-receipt of funds withdrawn through the Third Party Service.
    5. Except to the extent amended by these terms and conditions, all other provisions of the Agreement shall remain in full force and effect.
       
  3. Changes to Commercial Payments Fee for China, Hong Kong and Taiwan

    We will be amending the PayPal User Agreement to clarify that the Merchant Rates in respect of the Commercial Payments Fee for China, Hong Kong, and Taiwan will be from 2.9% to 3.9% in respect of domestic payments (where available) and from 3.4% to 4.4% in respect of international payments.
    Accordingly, sub-section 2 (“Commercial Payments Fee”) of Exhibit A – Fees of the PayPal User Agreement will be amended as follows:
     

    China, Hong Kong and Taiwan

    Domestic payments: (where applicable)

    Standard Rate#:

    3.9% + Fixed Fee

    Standard eBay Rate##:

    3.4% + Fixed Fee

    Merchant Rate#*:

    From 2.9% to 3.9% + Fixed Fee

    Merchant eBay Rate##*:

    From 2.4% to 3.4% + Fixed Fee

    International payments:

    Standard Rate#:

    4.4% + Fixed Fee

    Standard eBay Rate##:

    3.9% + Fixed Fee

    Merchant Rate#*:

    From 3.4% to 4.4% + Fixed Fee

    Merchant eBay Rate##*:

    From 2.9% to 3.9% + Fixed Fee

     

*To qualify for our Merchant Rate you must submit a one-time application, have a qualifying monthly sales volume, and have an Account in good standing. To view Merchant Rate criteria, click here. To apply for Merchant Rate, click here.

# excludes transactions on eBay website, Website Payments Pro - Hosted Solution, Virtual Terminal, PayPal Here and carrier billing products.

## for transactions on eBay website only.