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How do I close the PayPal account of a deceased relative?

We’re sorry to hear of your loss. We understand this may be a difficult time for you.

To close the account of a deceased person, we require the following documents to be emailed to us at bereavementSEA@paypal.com:

  • A note stating that the account holder is deceased, and the executor wants to close the account. Include the executor’s phone number or email address.
  • A copy/photo of the account holder’s death certificate.
  • A copy/photo of the legal document that identifies and establishes the authority of the executor.
  • A copy/photo of a valid government-issued photo ID of the executor.

We’ll transfer any funds that remain in the account to the associated bank account.

After we’ve reviewed the documents, we’ll reply with an update on the account status.

If you’ve any questions or need help in the meantime, please contact our customer service team.

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