I received goods that are not as described for an eBay purchase. Can I dispute the payment?
If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center.
You may be asked to return the item to the seller to be eligible for a refund. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online.
To learn how to report a problem on eBay, sign in to your eBay account and review the step-by-step guide in the eBay Resolution Center.
To learn how to report a problem on PayPal, log into your PayPal account and review the step-by-step guide in the Resolution Center.
Didn’t buy your item on eBay? We may have a PayPal protection program that can help you resolve your problem. To find out about all of our protection programs, go the PayPal Security Center and click Buying Safely.