Warranty for the PayPal Here Device

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Warranty for the PayPal Here Device

Last Update: May 27, 2014



PayPal ("PayPal" or "we") warrants the PayPal Here card reader ("card reader") against defects in materials and workmanship for a period of 12 months from the date of delivery to you.

This limited warranty does not apply to card readers that:

  • have not been purchased from PayPal or an authorised dealer;
  • have been modified or changed without approval from PayPal; or
  • have had the serial number removed, altered or made illegible.

This limited warranty does not apply to damage caused by:

  • improper use or by accident, malicious damage, hazard, excess humidity, liquid ingress, electrical stresses, or other environmental conditions not commonly found in a normal safe working environment;
  • failure to follow PayPal’s written instructions as to storage, installation, commissioning, use or maintenance of the card reader;
  • the fitting of an accessory or option by someone not authorised by PayPal;
  • repair, maintenance or service by a person not authorised by PayPal; or
  • normal wear and tear.

If the card reader develops a defect, you must not attempt to repair it yourself. Doing so may cause damage which is not covered by this limited warranty. If you wish to make a warranty claim, please contact PayPal on 1800 323 891 or by email at business-support@paypal.com.au. You may also make a warranty claim in writing addressed to Locked Bag 10, Australia Square Post Office, Sydney NSW 1215, although we encourage you to contact us by telephone. Please do not return the card reader unless we have requested you to do so. Claims under this warranty must be lodged within the warranty period.

As part of the assessment of your warranty claim, PayPal may require you to return the card reader to us for assessment at our cost.  Upon receipt of the card reader, PayPal will assess it. If the warranty claim is valid, PayPal will, at our choice, repair or replace the card reader and return it to you. The unexpired portion of this limited warranty will continue to apply to the returned card reader. A returned card reader which is found to not be defective or which has been damaged or misused by you will be returned to you and you may be invoiced for the transport cost.

The benefits given by this limited warranty are additional to other rights and remedies that you may have under law in relation to our products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This limited warranty is provided by:

PayPal Payments Pte Limited

5 Temasek Boulevard, Suntec Tower 5 #09-01, Singapore 038985