It's important that you choose a shipping service that can provide you with documentary evidence that the item was shipped to the buyer's address listed on the PayPal Transaction Details page. In the event that a buyer files a chargeback, reversal, or claim, we'll need this information when deciding the outcome.
|Any Destination||Any international shipping service that supports door-to-door tracking that is viewable online, such as UPS, TNT, FedEx, DHL or a consignment note.|
|Within Australia||Australia Post Registered Post and eParcel.|
|Outside of Australia||Australia Post Registered Post International|
What is proof of shipment?
For sellers, we require proof of shipment from you if a buyer files a chargeback or reversal for an unauthorised payment, or if the buyer claims the item wasn't received.
For buyers, if you file a claim for a 'significantly not-as-described' item, we may require you to ship the item back to the Seller. You will be required to show proof of shipment.