Reduce chargebacks from item disputes.
Keeping buyers well informed, maintaining good records, and following our Communication Tips can help you avoid chargebacks.
Provide contact details.
Buyers may not resort to a chargeback if they have a way to contact you about problems. Provide an email address or phone numbers to help clear up misunderstandings. When you sell higher-priced items, you may also want call your customers proactively.
Nobody likes waiting. Don't let your buyers feel that their problems are unresolved. Make sure you respond quickly and professionally to all enquiries.
Suggest Resolution Centre.
If there's a problem, and a customer advises you that they want to pursue a chargeback, ask them to open a dispute in the PayPal Resolution Centre instead. This process offers buyers and sellers the opportunity to resolve the dispute on PayPal.
Provide a clear return/refund policy. Publish your return policy in your auction listings or on your website.