We’ve extended the time PayPal merchants have to respond to most types of customer disputes - doubling it from 10 to 20 days through 31 May 2020.1
Starting on 13 April 2020 with no expiration. Standard Seller Protection eligibility and limits still apply.2
For further details and exclusions in relation to Seller Protection and digital goods, click here.
PayPal has a number of simple tools that can help businesses.
1 Extended customer dispute resolution period does not apply to Braintree processing.
2 As always, Braintree merchants / transactions are not eligible for Seller Protection.