PayPal
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    • Set-up for YouSet up and manage your PayPal account
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Help Centre

How can we help?

If you’re experiencing issues using some of your account functionality, like withdrawing or using funds, sending money or adding funds to your account it’s likely we need you to confirm your identity. To do this, please log into your account and follow the notification icons, or visit this Confirm Your Identity page to resolve.
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My Financials

My credit/debit card
  • What credit cards can I use with PayPal?
  • What is the 1 AUD (or local currency equivalent) authorisation fee?
  • Why can't I add my card to my PayPal account?
  • Why should I link a bank account or a card to my PayPal account?
  • How do I remove a credit card or debit card from my PayPal account?
  • How do I confirm a debit or credit card that I've linked to my PayPal account?
  • Why do I have to link and confirm my debit or credit card on PayPal?
  • What if I failed to confirm my debit or credit card?
  • How do I change my payment preferences for in-store checkout?
  • Do I need to confirm all cards in my PayPal account?
  • How do I add a credit or debit card to my PayPal account?
  • How do I edit the billing address linked to my credit card?
  • Can I request a new PayPal code?
  • Where do I find the PayPal code to link and confirm my credit card?
  • How do I change the expiry date of the credit or debit card in my PayPal account?
  • What credit or debit cards can I use with PayPal?
  • Why was my credit card number or expiry date updated automatically?
My bank account
  • How do I link my bank account to my PayPal account?
  • How do I link a bank account to my PayPal account?
  • Why should I link a bank account or a card to my PayPal account?
  • Can I add a foreign bank account to my PayPal account?
  • How do I remove a bank account from my PayPal account?
  • Will I be able to withdraw if the names on my PayPal account and bank account are different?
  • Can I have random deposits sent again?

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The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service.

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