PayPal
  • FOR YOU
    • Get StartedHow to use PayPal
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  • SET-UP
    • Set-up for YouSet up and manage your PayPal account
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  • HELP
    • Refunds & ReturnsGet help with a purchase
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Help Centre

How can we help?

If you’re experiencing issues using some of your account functionality, like withdrawing or using funds, sending money or adding funds to your account it’s likely we need you to confirm your identity. To do this, please log into your account and follow the notification icons, or visit this Confirm Your Identity page to resolve.
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Mobile App Help

PayPal Basics
  • How do I add a credit or debit card to my PayPal account?
  • How do I link a bank account to my PayPal account?
  • What are the fees for PayPal accounts?
  • Does PayPal cover my purchase if there's a problem?
Payments
  • How do I send money with my PayPal account?
  • Can I cancel a PayPal payment that I've already sent?
  • How do I create and send an invoice or payment request?
  • How do I add money to my PayPal account from my confirmed bank account?
  • How do I withdraw money from PayPal to my bank account?
  • How will my payments be funded?
  • What does the status of my payment mean on my PayPal account?
  • Why can’t I make or send a payment?
  • Why was my PayPal payment denied, refunded, or unclaimed?
My Account
  • How do I read my PayPal balance?
  • How do I report unauthorised PayPal account activity?
  • What if I've lost my mobile device?
  • How do I remove the limitation from my account?
  • How do I change my password or my security questions?
  • How do I reset my PayPal password if I've forgotten it?
  • What can I do if I can't log in to my PayPal account?

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The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service.

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