Why is my payment from a sale on eBay on hold?

When you're paid for eBay items you've sold, eBay may request that your payment be held temporarily. This means that the money won’t be immediately available to you, but it's usually available within 21 days*.

How can I get more information about this eBay hold?

PayPal agents can't update, change or answer questions about an eBay hold. Please Contact eBay to learn more about why your payment is on hold and how you may be able to get your money sooner.

Why is my money on hold?

Before we place a payment on hold, we consider information provided by eBay and other data to evaluate the situation and possible risk. Your payment may be on eBay hold because:

  • You’re a new seller on eBay;
  • Your current performance has fallen below the minimum standard for all eBay sellers; or
  • The payment you received may be considered unusual for your selling pattern.

What is a hold?

Delaying funds availability is a common industry practice to help keep marketplaces, like eBay, safe for buyers and sellers. Each marketplace has their own policies, so check eBay’s website for more information about their policies.

*The money may not be released until later in the day.