Why did I get API error codes 15005, 15006 and 15007?
The most common transaction decline errors you'll see are:
- 15005: Processor Decline - This transaction cannot be processed.
- 15006: Processor Decline - This transaction cannot be processed. Please enter a valid credit card number and type.
- 15007: Processor Decline - This transaction cannot be processed. Please use a valid credit card.
Cause
Error codes 15005, 15006, and 15007 all indicate a processor decline. Processor declines result directly from the financial information entered and aren't under PayPal's control.
Solution
The merchant must request that the buyer either use a different funding source for the payment or contact their issuing bank (call the customer service number on the back of the credit card being declined).
Note: PayPal doesn't give merchants specific reasons for payment declines. If more information is required, have the buyer contact PayPal Business Support.
In general:
- 15005 errors result from an AVS decline, usually caused by the billing address not matching the card issuer's information on file. The card-issuing bank may also have declined the transaction due to a lack of funds.
- 15006 errors occur when a hold exists on the card or the card-issuing bank's system has flagged it.
For more specific reasons why the processor declined these transactions, you can review the AVS and CSC values in the API response.
See the Developer Portal for a complete list of NVP/SOAP API error codes.
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