What should I do if my balance is negative?

Your PayPal account balance could become negative if your transaction is reversed for any reason, such as a chargeback or a lost claim, and there aren’t enough funds in your account to cover for the amount.

In such cases, you must reimburse PayPal for the amount of the reversed transaction, plus any associated fees incurred by PayPal. Please resolve your negative account balance as soon as possible. If the negative balance isn’t resolved within 120 days, your account may be locked and you won’t be able to log in to your PayPal account.

To resolve a negative balance by adding money to your account:

  1. Go to Wallet.
  2. Click Add money.
  3. Choose one option to add funds to your account.
  4. Click Continue and follow the instructions.

If your account has a negative balance, we may set-off the negative balance with any money you receive into your account or with the money you have in a different currency balance. Pending withdrawals may also be cancelled on the account.