What should I do if I get an error when trying to add a card to my PayPal account?
If you've tried to link your credit or debit card to your PayPal account but received an error message, it may be because:
- Your card is currently linked to another PayPal account. A card can only be linked to one PayPal account at a time.
What to do: Try to link a different card to your PayPal account.
- You entered an incorrect billing address.
What to do: Check your card statement to ensure both addresses match.
- You entered the CVV code incorrectly 3 times.
What to do: Call us. We can help you finish linking your card. We may ask you to provide some additional information.
- Your card provider didn’t authorise the $2.00 AUD temporary charge to your card.
What to do: Call your card provider to find out why the authorisation from PayPal was rejected. After the issue is resolved, try adding your card again.