What is PayPal Seller Protection?

PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal account. It's available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal accounts in any country. If your buyer files a reversal, claim or chargeback against you due to unauthorised transactions or for items not received, PayPal will reimburse the full amount of your eligible transaction and waive the chargeback fee if applicable.

PayPal Seller Protection doesn’t require additional signup. As long as you meet the eligibility criteria, you will qualify for Seller Protection automatically. To avail of Seller Protection, you must meet the eligibility requirements stated in our User Agreement.

For full details about the eligibility requirements and scope of PayPal Seller Protection, click Legal at the bottom of any PayPal page, then click User Agreement for PayPal Service.

PayPal Seller Protection is provided to our sellers with no additional signup or cost. Your eligible transactions are safeguarded with Seller Protection when your buyer raises claims, chargebacks or reversals for the following problems:

  • Unauthorised transaction: Buyer claims that they didn’t authorise the purchase, they didn’t make the purchase, or they were victims of identity or credit card theft.
  • Item not received: Buyer claims to have never received the goods they purchased.
For an eligible transaction, we’ll reimburse you the full amount of the eligible payment and waive the chargeback fee if applicable. Please note that claims or chargebacks for items significantly different from your description aren’t eligible for Seller Protection.

To qualify for Seller Protection in Australia, your transaction must meet all the eligibility requirements.