How do I confirm my identity? (CIP)
For regulatory reasons, we need to confirm our customer’s personal information (such as your name, address, and date of birth) or company information. This is what we call our Customer Identification Process (CIP).
We try to confirm your identity or business information using national databases. But if we can’t, we’ll ask you to upload documents to your PayPal account.
What can I upload?
Proof of Identity (POI)
- Passport
- National identity card issued by a foreign government, the UN,or an agency of the UN, that contains the photograph and signature of the person
- Driver'slicence (Australian or foreign, front and back)
- Australian proof of age card issued by an Australian State or Territory
The document must show yourphoto, full name and date of birth, and these must match the information you provided when opening your PayPal account.
If the document is not in English, it must be accompanied by an English translation prepared by an accredited translator.
Note: If you've recently changed your name and the information on your identity document doesn't match the information on your account, you may have to provide additional documentation to show the name has changed.
How do I upload files using my PayPal account?
You upload files to your PayPal account. Log in to your PayPal account on a web browser and go to your Confirm your Identity page, or click the bell icon near the top of the page.
How long will it take to review my documents?
We’ll try to review your documents within 2 business days, but sometimes it may take longer.
What if I’ve already uploaded the documents for my other PayPal account?
We need you to upload documents separately for each PayPal account.