Payment denied

The recipient may sometimes deny your payment. If your payment was denied, it means that the recipient chose not to accept it. You may be able to find out why on the Activity page. A payment can also show 'denied' when a card payment is attempted, but is declined by the card issuer.

We recommend that you contact the seller directly to find out:

  • Why the transaction was denied.
  • If you should resend the payment.


The funds from the original transaction will be refunded according to payment method:

  • Credit card: refunded to your credit card.
  • PayPal balance/ Bank account (Instant Bank Transfer or eCheque): refunded to your PayPal account balance.