How is a refund credited to my PayPal account?

How your money is refunded depends on how you made the original payment.

  • If your payment came from your card, it will be refunded to that card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account.
  • If your payment came from your bank account, it will be refunded to that bank account.
  • If your payment came from your PayPal balance, it will be refunded to your PayPal balance.
  • If you paid part with your PayPal balance and the rest with your debit or credit card, we'll refund the amount paid by debit or credit card directly to the card, the rest to the PayPal balance.
  • If you paid part with your PayPal balance and the rest with your bank account, we'll refund the amount paid by bank account directly to that bank, the rest will return to the PayPal balance.

Refunds to credit or debit cards can take up to 30 days depending on the card company involved.

You can check the status of your refund in your Activity.


Refunds involving a currency conversion

If the original payment involved a currency conversion and the refund is issued:

  • within 1 day of the date of the original payment: we will use the transaction exchange rate applicable on the date of the original payment, so that you receive the original amount (including the currency conversion you paid)
  • 1 day or more after the date of the original payment: we will use the transaction exchange rate applicable at the time of the refund. This means that you may not receive the full amount of your original payment due to the fluctuations in exchange rates.