How do I refund a PayPal payment to my buyer?
You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you don't have enough funds in your PayPal balance, you won't be able to issue a refund.
Here's how to refund a payment to your buyer:
- Go to your Activity.
- Click the payment you’d like to refund.
- Click Refund this payment.
- Enter the refund amount and click Continue.
- Confirm the refund details and click Issue Refund.
When you send a refund, we'll retain the fixed fee of your transaction fee. Learn more about transaction fees for sellers.
You might also want to know more about our refund and return policy in Australia.