How can we help?

If you’re experiencing issues using some of your account functionality, like withdrawing or using funds, sending money or adding funds to your account it’s likely we need you to confirm your identity. To do this, please log into your account and follow the notification icons, or visit this Confirm Your Identity page to resolve.

How do I pay a payment request or invoice?

To pay a money request or invoice:

Go to Activity.
Find the invoice or money request.
Find the invoice or money request.
Click Pay under Order status/Actions.
Review the information and click Continue or Pay.
Click Pay Now to complete the transaction.

If you don’t have a PayPal account:

Click the Pay Now button in the money request or invoice email from PayPal. If you don’t see the button, copy and paste the linkinto your browser’s address bar.
Click Continue and follow the instructions to sign up for a PayPal account and pay.