To resolve a transaction dispute, you can issue a full or partial refund to the buyer.

To issue a full or partial refund:

1. Go to Activity.
2. Click the payment you want to refund.
3. Click Refund this payment.
4. Enter the amount you want to refund in “Refund amount,” and then click Continue.
5. Review your information to make sure you entered the correct refund amount, and then click Issue Refund.

If you send a full refund, the dispute is closed. You may offer a partial refund to resolve your dispute. If the buyer agrees to your request, your dispute is closed. If you offer a partial refund for less than the amount than the buyer requests, the buyer will have a chance to accept or deny your offer.