Can I get a refund for a contribution I made to a money pool?

If you need a refund, please contact the pool’s organiser to arrange. Please note that your contribution is a personal payment and isn’t eligible for Buyer Protection. It’s between you and the pool’s organizer to resolve any disputes.

Here’s how to find the pool organiser’s contact information:

  1. Go to your Activity.
  2. Select the transaction you want to cancel.
  3. Use the organiser’s contact information to send them an email.

For more information on liability, please see our User Agreement.