How do I remove the limitation from my account?

Before you start
If your account is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money.

Usually, we ask you to complete one or more tasks to remove your account limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Centre under Steps to Remove Limitation.

If you received an email stating that your account is limited, but don't see any steps in the Resolution Centre, you may have received a fake email. Forward it to and we’ll investigate it for you. After you send us the email, delete it from your inbox. If you clicked on any links or downloaded any attachments within the suspicious email or website, log in to your account and view your transactions. It’s also a good idea to change your password.

If all the steps are completed and your account remains limited, it means one of 2 things:

  • We've sent you an email asking for more information, or
  • We're reviewing your case, and we'll email you with our decision, usually within 3 business days.
We will notify you by email of our decision.

What to do
  1. Go to Resolution Centre.
  2. Click Go to Account Limitations.
  3. Next to each step required to remove the limitation, click Resolve and follow the steps to provide that information.

When you have completed each step, your account will be reviewed. We will send you an email updating you on your account status. As soon as we have confirmed that the necessary steps have been completed we will remove the limitation from your account.

If you complete the steps and we ask you for more information by email, please respond as soon as possible so we can resolve your case.