What is a chargeback, and why did I get one?

Chargebacks happen when your customer disagrees with a credit card charge and asks the credit card provider for a refund.

Customers initiate chargebacks for a variety of reasons:

  • An item is different from its description or is defective.
  • An item hasn’t been received.
  • A credit card charge isn’t recognised.
  • A payment is processed multiple times.
  • A payment is unauthorised.

You can learn how to avoid disputes and chargebacks on our website.