Can I appeal PayPal’s decision on my claim?
Yes. If you're not satisfied with the resolution of your claim, you can appeal the outcome within 10 days after the claim is closed.
- Go to the Resolution Centre.
- Click Closed Cases to find the transaction.
- Click the View button in the "Action" column.
- Click Appeal this decision and follow the prompts.
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Questions about eBay and PayPaleBay and PayPal are now separate companies. Although were no longer part of the same group of companies, we remain committed to our customers. Learn more about the separation. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to Money pools overview and frequently asked questionsMoney pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a pool in your PayPal account and share it with your friends and family. People can How do I view the status of my PayPal dispute or claim?You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Heres how: Go to Resolution Centre. Click Open Cases to find yourcase. The case status is shown under the Status section. Click the case to display the status details. If you cant Can I reopen my PayPal account?No, once you close your PayPal account, it cannot be reopened. You can open a new account, but it wont include your previous transaction history. Why can't I add my card to my PayPal account?Here are some issues you may encounter when you add your card: Your card might not be compatible with the PayPal system. If your card doesnt have a card verification code (usually a 3-digit code on the back of your card), you cant use that card on your I have a problem with a purchase I made via PayPal. How do I open a dispute?When you have any concern with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If the item you ordered online doesnt arrive or is significantly different from Can I place PayPal in a Frame or iFrame on my site?PayPal allows its payment pages to appear inside a frame for only the following products: PayPal Digital Goods PayPal Payments Advanced PayPal Payments Pro PayPal Payments Pro Hosted Solution Due to security concerns involving iFrame, the browser you use must be current and secure for iFrame use. Transactions Getting support for digital gift card purchases from PayPal Digital Gifts.If you need help with a purchase you made via PayPal Digital Gifts, please: Email us or Call us: 1800 073 263 or +61 2 8223 9500 (outside Australia)* *International call charges may apply PayPal service hours: Monday to Friday: - 6am to 10pm AEST Weekends: - 8am My PayPal Here card reader has been lost, stolen, or broken, can I re-order?To order a replacement PayPal Here card reader, contact us on 1800 323 891. Your card reader will be shipped in 5-7 business days. Can I withdraw money from my PayPal account to my credit card?No. You can only withdraw money from your PayPal account to your bank account. How can I view the status of my refund on my PayPal account?You can view the status of your refund in your Activity. Heres how to view the latest status: Go to your Activity. Click Advanced filters. Click Refunds. Click the refunded transaction to view the details. Here are definitions for some common refund statuses: Pending:If your refund status is I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?If you and your buyer/seller arent able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, youre asking PayPal to investigate the claim and decide the outcome. Heres how to escalate a dispute to a claim: Go to Resolution How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customers order, the customer can How can I lift the withdrawal limit on my PayPal account?Once your PayPal account is verified, this withdrawal limit will be removed. To verify your PayPal account, you simply need to link and confirm a bank account or credit card. Heres how you can view and remove the withdrawal limit: Go to Summary. Click See how much you What if I can no longer access the email address for my PayPal account?If you cantaccessthe email address for your PayPal account, you can changetheemail address you use to log in. Heres how: Go to yourSettings. Click the + symbol beside Email addresses. Enter your new email address, and click Add Email. An email confirmation will be sent to this address. Can I add a foreign bank account to my PayPal account?If you registered your PayPal account as an Australian account, you can only add bank accounts from banks located in Australia or in the U.S. To do so, simply click Link a bank under Banks in your Walletand follow the instructions. Can I receive money before my PayPal account is Verified?Yes. Once youve confirmed your email address and your PayPal account is activated, you can start receiving payments without being Verified. There is no receiving limit using PayPal. However, before you become Verified, there is a limit to the amount of money you can withdraw from your PayPal Can I use a PayPal signup URL to onboard merchants to my marketplace?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Yes, you can do this via PayPals URL onboarding method, if What can I do if I don't have root access and want to use the PayPal PHP SDK on my host?If you want to usethe PayPal PHP SDK on your host but dont have root access, you can use one of two alternatives for installing Pear (if your host cant do this for you). See the pear.php.net site for information on installing a local PEAR copy on a
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