Can I appeal PayPal’s decision on my claim?
If you would like to appeal the outcome of a buyer claim investigation, please respond within 10 days by following the instructions in the outcome email that was sent.
- Log in to your PayPal account.
- Click Resolution Centre.
- Select Closed Cases from the list and find the transaction.
- Click Appeal in the Action column and follow the prompts.
Note: The Appeal button will be available for only 10 days after the claim was closed.
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