If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.
Here’s how to escalate a dispute to a claim:
- Go to Resolution Centre.
- Click View under “Action” next to your case.
- Click Escalate to PayPal.
- Follow the instructions to escalate the dispute to a claim.
You can escalate to a claim any time within 20 days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.