Help Article

I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?

If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how to escalate a dispute to a claim:
  1. Go to Resolution Centre.
  2. Click View under “Action” next to your case.
  3. Click Escalate to PayPal.
  4. Follow the instructions to escalate the dispute to a claim.
You can escalate to a claim any time within 20 days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.
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