Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You will not be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.

Is PayPal authorised to request this information from me?

Yes. Just like a bank, PayPal is required by Australian law to confirm the identity of our account holders.

Australian Anti-Money Laundering and Counter-Terrorism Financing laws impact all financial institutions, including PayPal Australia which is subject to similar regulations as Australian banks.

You can find out more about the Anti-Money Laundering and Counter-Terrorism Financing laws on the Attorney-General’s Department’s site.

Learn more about PayPal’s proof of identity process.

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