Help Article

How do I know if an email is from PayPal?

You’ll know if an email is from PayPal when:

  • You see your name or your business name in the email. We always address you by your full name or your business name as registered on your PayPal account. We’ll never use generic greetings like "Hello PayPal member".
  • We’ll never ask you to include your financial information, your password, or the answer to your PayPal security questions in your emails to us.
  • We’ll never attach any software updates in our emails and ask you to install it to your devices.
  • Our emails won’t link directly to pages that ask you to enter sensitive financial information like your bank account, credit card or tax file number. 

If you receive an email notification about your transaction, always go to your Activity page to confirm the transaction details. Don’t provide any information without prior checking your PayPal account.

If you think you’ve received a suspicious email, don’t edit the contents or subject line. Please forward the original email to us at phishing@paypal.com.au and delete it from your inbox right away. 

Note: PayPal Australia Pty Ltd is not affiliated or associated with Western Union and we’ll never ask you to transfer money via Western Union or any other instant money transfer service.  

Learn more about PayPal online security in Australia.

We're sorry. The page you're looking for is no longer available. To search again or contact us, please visit our Help Centre.