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Help > Claims and Limitations/Information on claims and disputes > How do I escalate a dispute to a claim?

How do I escalate a dispute to a claim?

Here’s how you can escalate a dispute to a claim:

  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Centre at the bottom left of the page.
  3. Locate your case and click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

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