Request money from anyone with an email address.
When you send a request for money to an email address, the recipient receives an email with a link to pay you back using PayPal.
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Why can't I send money with my credit card?There are a few reasons why you might not be able to send money with your credit card: You may have reached the sending limit for your credit card. Log in to your account and click View beside Sending and Withdrawal Limits to find out. You may have What are the fees for requesting money and invoicing?Theres no fee to send an invoice or money request. You pay a fee when a customer sends you money. For more information, please refer to our Fees and Chargesstatement. Can I cancel a money request or invoice that I've already sent to someone?If youve changed your mind after sending a money request or an invoice, you can cancel it before its paid. Heres how: Log in to your PayPal account. Click Activityat the top of the page. ClickCancelbeside the transaction you want to cancel. Click Yes. A payment request will Can I withdraw money from my PayPal account to my credit card?No. You can only withdraw money from your PayPal account to your bank account. Will an email be sent to my buyer when I cancel a money request/invoice?Yes. However, you have the option to not send an email notice to the recipient. Can I request money from someone who does not have a PayPal account? Yes. The person youre asking for money from will receive an email notification prompting them to sign up for an account. They can also pay you with their credit card if you are a merchant. Will any of my account information be shared when I create a money pool?No information is shared without your consent. The only information available publicly through your pool is your profile photo (if you have one), and the name associated with your PayPal account. This information is shared to reassure your friends and family that theyre sending money to the correct person.How do I know my money request or invoice has been paid? When your money request or invoice is paid: Well send you an email notification. The status of the invoice or money request will change to Paid in your transaction history. The funds will appear in your PayPal balance. Why was money automatically transferred from my bank account or credit card to my PayPal balance?You may have set up automatic transfers to your PayPal balance to cover micropayments (less than $10.00 AUD). Heres how to review and update your settings: Log in to your PayPal account. Click Profile at the top of the page. Click My settings. Click Update beside My checkout When I use my credit or debit card to send money, will I be charged a cash advance fee? No. When you use your credit or debit card to send money, youll not be charged a cash advance fee. I received a money request or invoice but deleted the email. What should I do?You can pay a money request or invoice even if you dont have the email: Log in to your PayPal account. Click Transactionsnear the top of the page. Click Pay under Order status/Actions next to the transaction. Review the information and click Continue or Pay to complete your How do I request payments or send an invoice?Heres how you can ask someone to send you money: Click Send Request at the top of the page. Click Request from friends or customers or Create Invoice. Enter the required information. Click Next. Enter the amount you are requesting and click Request Money. You can request money What does the status of my PayPal payments mean?Here are some definitions to help you understand the status of a payment: Cleared Payments received: The eCheque you received has cleared and the funds are in your account. (An eCheque is an electronic payment funded by the senders bank account.) Completed Adding funds from your bank account: How do I withdraw money from my PayPal account to my bank account?You can withdraw money from your PayPal account to your bank account. Heres how to withdraw money from your PayPal account: Go to your Wallet. Click Transfer Money. Follow the instructions to complete your withdrawal. Note: It takes 3 to 5 business days to complete the withdrawal. You How do I pay a payment request or invoice?Heres how to pay a money request or invoice: Log in to your PayPal account. Click Activity near the top of the page Find the invoice or money request. Click Pay under Order status/Actions. Review the information and click Continue or Pay. Click Pay Now to complete the Think you may have unclaimed monies from PayPal?To check if you have any unclaimed monies from PayPal, please visit the MoneySmart website and search for unclaimed money. If you have an unclaimed money record, youll be given an Original Transaction Number (OTN). Use this number to submit a refund request. Can I use a money pool to collect money from customers?No. Money pools are used to collect money from friends and family. All the contributions you receive through your pool are considered personal payments. Theyre not eligible for Buyer Protection and all contributions received must be in line with the PayPal User Agreement and Acceptable Use Policy. If How do I end my money pool?Your pool will close itself on its end date. You can also end it earlier following the steps below: Click your pool on your Account Summary. Click Manage Pool in the top bar. Click Edit Pool. Click Edit beside the end date. Click End Pool Now. After the Who can view my money pool?Your money pool is visible to anyone who has the pool link, i.e. anyone you or your friends have shared it with. No one will be able to find your pool via a search engine. If you choose to display your contributor details, their contributions will be visible
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