Help Article

I received a payment notification email, but the payment doesn't appear in my PayPal account. Why?

If you’re notified that you’ve received a payment, but you don’t see it in your PayPal account, there are a number of possibilities:

  • The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment was sent to the correct email address.
  • You may have the email address on your account, but you haven't confirmed it. You need to confirm your email address to prove that you have access to it, before you can receive payments.
  • You may have received a fake email. Fake emails, also known as phishing emails, attempt to collect your personal and financial information. These fake emails often link to fake websites that encourage you to enter personal information such as credit card numbers, passport or driver’s licence numbers, and account passwords.
If you think you’ve received a suspicious email, forward the original email to us at phishing@paypal.com.au for our further investigation. Don't click on any link in the email and delete it from your inbox immediately. 
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