Help Article

Help > Claims and Limitations/Account Limitations > What does it mean if my account access is limited?

What does it mean if my account access is limited?

When your account access is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money.

Most of the time, you can fix this by visiting the Resolution Centre and providing some information. Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Centre near the bottom of the page.

If you’ve completed the suggested steps and your account is still limited, it means one of two things:

  • We've sent you an email asking for more information, or
  • We're reviewing the information you provided and we'll email you with an update (usually within three working days).

If you still have questions about your account access, contact customer service by clicking Help at the bottom of any page.

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