My PayPal Here card reader has been lost, stolen, or broken, can I re-order?
To order a replacement PayPal Here card reader, contact us on 1800 323 891. Your card reader will be shipped in 5-7 business days.
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What if I failed to confirm my debit or credit card?If the PayPal code is entered incorrectly 5 times, the credit card is disabled from the PayPal system. If you would like to use a card that has been disabled, contact us by clicking Contact Us at the bottom of any PayPal webpage so that we can help How do I start accepting Payments with PayPal Here?To get started, download the PayPal Here app from Google Play or the App Store, then check out our guide to PayPal Here. You can buy the card reader onlineand enjoy a lower transaction fee of 1.95% for card reader payments. Your card reader should be delivered in Why has my credit or debit card been charged twice?Duplicate charges may be the result of sending a payment multiple times; for example, if you clicked the Send Money button several times. If the duplicate charge is the result of multiple payments that you made, the charges will not be credited to your card. You will need How do I know my money request or invoice has been paid? When your money request or invoice is paid: Well send you an email notification. The status of the invoice or money request will change to Paid in your transaction history. The funds will appear in your PayPal balance. How do I buy and send a digital gift card through PayPal?With PayPal Digital Gifts, you can buy and send gift cards to friends and family from a wide selection of top brands, including iTunes, Xbox, David Jones, Rebel Sports and more. We currently only sell via our store on eBay Australia. Youll need an eBay Australia account to Why can't I add my card to my PayPal account?Here are some issues you may encounter when you add your card: Your card might not be compatible with the PayPal system. If your card doesnt have a card verification code (usually a 3-digit code on the back of your card), you cant use that card on your What is PayPal One Touch and how do I use it?PayPal One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal with your mobile phone or from a desktop, tablet or laptop, you can choose to stay logged-in for easier, faster checkout across all eligible merchants. After you Can I reopen my PayPal account?No, once you close your PayPal account, it cannot be reopened. You can open a new account, but it wont include your previous transaction history. What fees are associated with PayPal Here?There is no cost for getting the PayPal Here app, and the card reader is just $99 now. You simply pay 1.95% for transactions through the card reader and PayPal check-in payments,and 2.9% + $0.30 for Key in card payments. Cash transactions will be added to your PayPal Can I request a new PayPal code?Yes. If you have lost or are unable to locate your confirmation code, you can request a new one. Heres how to request a new PayPal code to confirm your credit card: Log in to your account. Click the Profileiconat the top right cornerof the page. Click My How can I get in touch with PayPal Here support? You can shake your phone while using the PayPal Here app to contact us with any questions about PayPal Here. You can also contact us by clicking Help at the bottom of any PayPal page. Go to www.paypal.com.au/here for more information about PayPal Here. Can I withdraw money from my PayPal account to my credit card?No. You can only withdraw money from your PayPal account to your bank account. Why is my payment from a sale on eBay on hold?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may Why did I get result code 12 (TSYS platform)?Issue PayPal presented result code 12 - Declined. Causes Multiple issues, explained in the next few paragraphs, can produce this result code: The amount of the transaction exceeds the available credit on the credit card. The processor account information is incorrect. The card-issuing bank requests that the card How do I remove a credit card or debit card from my PayPal account?Heres how to remove a credit card: Go to your Wallet. Click on the card youd like to remove. Click Edit. Click Remove Card. A few things to keep in mind: You cannot remove a card if you have a pending transaction or if your card was the Why has my PayPal code expired?When you request another PayPal code, a new 4-digit code is generated and the previous one expires. You need to use the new PayPal code to confirm you card. A new PayPal code can be requested up to 2 times. All corresponding charges are refunded to your card How do I issue receipts using PayPal Here?You can email or text a receipt when you complete a payment. Or you can re-issue a receipt by following these directions after a sale has taken place: Tap Sales History on the Profile page. Find the transaction you would like to reissue a receipt for and tap How do I issue refunds using PayPal Here?Follow these steps to issue a refund for a PayPal Here payment: 1.Tap Sales History on the Profile page. 2.Find the transaction you would like to refund and tap it. 3.Tap Refund. 4.Enter the refund amount, and tap Refund. Questions about eBay and PayPaleBay and PayPal are now separate companies. Although were no longer part of the same group of companies, we remain committed to our customers. Learn more about the separation. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to
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