My PayPal Here card reader has been lost, stolen, or broken, can I re-order?
To order a replacement PayPal Here card reader, contact us on 1800 323 891. Your card reader will be shipped in 5-7 business days.
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What is One Touch and how do I use it? Do not share your device if you’re using One TouchTM , and if your device is stolen, contact us immediately and log out of your PayPal account. What if my phone is lost or stolen ?Why is the order status pending? If the order status is "Pending", your order has been received by the seller, but your payment has not yet been processed.How do I read my PayPal Balance? Your PayPal balance shows how much money you have available in your account, in your primary currency. It does not reflect pending payments, recurring payments or orders that have not been completed. Click PayPal balanceWhy do you need my residential address? PayPal needs your residential address in order for us to confirm your identity in connection with our obligation under certain Australian legislation. It must be a street address. We’ll use your residential address as your default billing address, but you can choose to nominate a different billing address.How long will it take to investigate my claim? In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint. In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation.Do I need to confirm all cards in my PayPal account? Here's why you should confirm every card you add to your PayPal account: Linking and confirming your card limits the risk of stolen cards and fake identities. Once you confirm your card, the sending limit on that card is removed.What information is required to open a Personal PayPal account? We also ask that you create a password for your PayPal account and choose two different security questions to answer. This information is necessary for us to protect you from loss of password, credit card fraud, or to contact you should the need come up.What is Geo-location and how do I turn it on in my iPhone? Geo-Location uses the iPhone’s Location Services to determine where payments are processed. Knowing where a payment took place helps customers recognise their transactions. In order to accept payments with PayPal Here you must have Location Services turned on in your iPhone menu.Why do I have to link and confirm my debit or credit card? It increases security within the PayPal community. It confirms your identity and verifies that you own the card associated with your PayPal account. It limits the risk with stolen credit cards and fake identities.I received a money request or invoice but deleted the email. What should I do? Click Pay under Order status/Actions next to the transaction.What if something goes wrong with my purchase, what should I do? If the item you ordered online doesn’t arrive or is significantly different from the seller’s item description, you can file a dispute within 180 days of purchase and start a conversation with the seller.How do I pay a payment request or invoice? Click Pay under Order status/Actions Review the information and click ContinueCan I request a new PayPal code? Yes. If you have lost or are unable to locate your confirmation code, you can request a new one. Here's how to request a new PayPal code to confirm your credit card: Log in to your account.What does a Verified account status mean? All PayPal accounts, including yours initially have sending and withdrawal limits, which determine how much money you can send and withdraw from your account. In order to lift these limits we ask that you get Verified by adding and confirming an additional payment method, such as an Australian bank account or credit or debit card to your PayPal account.Add/Replace/Remove Bank Account Unable to remove bank account There may be an order or payment that is pending or still processing. Your PayPal account is limited.Can I cancel a payment that I've already sent? Click Cancel in the " Order status/Actions" column of the transaction in question. Click Cancel PaymentWhy is my account limited (Seller)? PayPal Acceptable Use Policy Your account could be limited in order to comply with regulatory requirements or . For example, selling banned items such as prescription drugs or guns.When will the hold on my eBay payment be released? Ship directly using eBay’s integrated shipping carriers (USPS, UPS or FedEx) and manually enter your tracking information on the eBay website. Your funds will be available approximately three days after PayPal receives confirmation from eBay that the order was delivered.What is PayPal’s policy on transactions that involve firearms? <Check Alignment of PHs> – – Include all rifles, shotguns, and handguns, whether they are intended for use in sporting, as collectibles, or as curio and relic firearms. These items are prohibited regardless of their present working order .
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