Help Article

Help > Claims and Limitations/Information on claims and disputes > How long will it take to investigate my claim?

How long will it take to investigate my claim?

In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint.

In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation.

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