Help Article

I’m having trouble redeeming a digital gift card bought from PayPal Digital Gifts.

For problems redeeming your code, please contact the retailer in the first instance (e.g. Apple, David Jones, etc.). Unfortunately, we can’t check gift card balances or troubleshoot problems you may experience redeeming gift codes either in-store or online.

You’ll find the retailers’ contact details below or in the “Receipt for your payment to PayPal Digital Gifts” email under either “Customer support” or “Terms and conditions”. Be ready to provide the gift card code (which you can find by clicking the claim link in the email) when you contact them.

If, however, it’s over 24 hours from the time of placing your order and you or your recipient haven’t yet received your digital gift card via email from PayPal Digital Gifts, please contact our support team and we’ll be happy to help.

Retailer Support:
Adrenalin
Apple iTunes/App Store
BCF
Cherry Credits
David Jones
Event
JB Hi-Fi
Kathmandu
Kobo
Kogan.com
Netflix
Ray's Outdoors
Reading Cinemas eGift Card
Rebel Sports
Roses Only
SABA
Sony
Sportscraft
Supercheap Auto
Ticketmaster
Xbox

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