If you need a refund, please contact the pool’s organiser to arrange. Please note that your contribution is a personal payment and isn’t eligible for Buyer Protection. It’s between you and the pool’s organizer to resolve any disputes.
Can I get a refund for a contribution I made to a money pool?
Here’s how to find the pool organiser’s contact information:
- Go to your Activity.
- Select the transaction you want to cancel.
- Use the organiser’s contact information to send them an email.
For more information on liability, please see our User Agreement.
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Money pools overview and frequently asked questionsMoney pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a pool in your PayPal account and share it with your friends and family. People can Can I use a money pool to collect money from customers?No. Money pools are used to collect money from friends and family. All the contributions you receive through your pool are considered personal payments. They’re not eligible for Buyer Protection and all contributions received must be in line with the PayPal User Agreement and Acceptable Use Policy. How do I end my money pool?Your pool will close itself on its end date. You can also end it earlier following the steps below: Click your pool on your Account Summary. Click Manage Pool in the top bar. Click Edit Pool. Click Edit beside the end date. Click End Pool Now. After the Who can view my money pool?Your money pool is visible to anyone who has the pool link, i.e. anyone you or your friends have shared it with. No one will be able to find your pool via a search engine. If you choose to display your contributor details, their contributions will be visible How do I tell people about my money pool?You can share your money pool with friends and family by texting, emailing, or posting the link to social media. You can copy the link from your pool’s page, or get it from the “Share your pool” box on the right-hand column of the money pool.How do I refund the contributors of my money pool?Here’s how to refund your pool contributor: Go to your Activity. Find the payment you want to refund. Click Refund next to the payment and follow the instructions. Because the money is sent from your balance, neither of you will pay a fee (subject to currency conversion fees What is PayPal Refunded Returns and how do I activate it?The PayPal Refunded Returns service refunds the cost of return shipping for eligible items back to the seller. To start requesting refunds on your return shipping costs, click Activate Now on our Refunded Returns page. If you don’t have a PayPal account, just click the Sign Up button on the activation page How do I contribute to a money pool? Any fees?Contributing to a Pool is easy. Just click Chip In on the pool page, then follow the instructions to send money. Your contribution will be sent as a personal payment in the default currency of the organiser’s account. A currency conversion fee may apply if you contribute in How do I extend the duration of my money pool?People can only contribute to your money pool before the end date. However, you may extend your pool’s end date any time before the end date is reached. Here’s how to extend the end date of your pool: Click your pool on your Account Summary. Click Manage Pool Why is my payment on hold or unavailable?There are several reasons funds may be temporarily unavailable: 1. You’re a new seller with PayPal or you’re an established seller but have opened a new account. When you’re a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller How can I view the status of my refund on my PayPal account?You can view the status of your refund in your Activity. Here’s how to view the latest status: Go to your Activity. Click Advanced filters. Click Refunds. Click the refunded transaction to view the details. Here are definitions for some common refund statuses: Pending: If your refund status is What is PayPal.Me?What is PayPal.Me? PayPal.Me is a faster, easier way to get paid through PayPal. Just share your very own PayPal.Me link (paypal.me/YourName) with your friends and family, and they can send you money for lunch, chip in for a group gift or any other reason they need to pay Why is my payment from a sale on eBay on hold?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may What are reserves? Why is there a reserve on my PayPal account?A reserve is an amount of money temporarily held in your PayPal account. It helps make sure that you’re able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for Getting support for digital gift card purchases from PayPal Digital Gifts.If you need help with a purchase you made via PayPal Digital Gifts, please: Email us or Call us: 1800 073 263 or +61 2 8223 9500 (outside Australia)* *International call charges may apply PayPal service hours: Monday to Friday: - 6am to 10pm AEST Weekends: - 8am Will any of my account information be shared when I create a money pool?No information is shared without your consent. The only information available publicly through your pool is your profile photo (if you have one), and the name associated with your PayPal account. This information is shared to reassure your friends and family that they’re sending money to the correct person.Refund or cancel paymentHere’s some advice about refunds and cancelling payments: Requesting a refund for your purchase Contact your seller directly. To view their contact details, simply go to Activity and click on the payment you’re looking for. If your seller doesn’t agree to refund your payment, you may be able
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