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Help > My Money/Refunds and returns > What is PayPal Refunded Returns and how do I activate it?

What is PayPal Refunded Returns and how do I activate it?

The PayPal Refunded Returns service can help qualified customers cover the cost of return shipping for eligible items back to the seller. To start requesting refunds on your return shipping costs, click Activate Now on our Refunded Returns page.

If you don’t have a PayPal account, just click the Sign Up button on the activation page to get started.

How do I request for Refunded Returns?

Once activated, you can ask for a refund on your return shipping cost for eligible items, up to $45 AUD per refund request. To qualify for Refunded Returns, please return the purchased item to the seller within the required timeframe, and retain your postage receipt and documentation as outlined within the Terms & Conditions.

Here's how to request for a refund:
  1. Go to Activity and locate the transaction of the item you've returned.
  2. Click the transaction and then click request return shipping refund.
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