Help Article

What type of postage proof should I submit to PayPal under Seller Protection?

To qualify for PayPal Seller Protection, you may need to submit the following postage document to us according to the nature of your case:

  • For an unauthorised transaction, proof of shipment is required
  • For items not received, proof of shipment is required.

Proof of Shipment is an online or physical documentation from a shipping company which should have the following information:

  • Status of ‘shipped’ (or equivalent) and the date of postage
  • The recipient’s name and address must match those shown on the ‘Transaction Details’ page
  • The sender’s name and address must match your name and address
  • Online tracking information showing status of shipment 
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