Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You will not be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.

How long do I have to accept a partial refund offer, and how will my partial refund be credited back to me?

When a seller offers you a partial refund, you have 10 days to accept or refuse it. If you don’t do anything, the offer will expire after 10 days.

The source of your original payment determines how you get the money back. If you paid for an item with a credit card, the refund will most likely go back to your credit card account or may be put into your PayPal balance. If you paid with your PayPal account balance or bank account, the refund will be credited to your PayPal balance.

Please review our PayPal Buyer Protection Policy to learn the specific terms and conditions.

We're sorry. The page you're looking for is no longer available. To search again or contact us, please visit our Help Centre.