Help Article

What is Payment Review?

Payment Review is an early warning system designed to help protect sellers from fraudulent payments. It's automatic and you don't have to sign up for it.

If we spot a payment that could be high-risk, we'll send you an email letting you know that your payment is Pending while we investigate. Payment Review investigations typically take up to 24 hours to complete.

If we decide the payment is most likely legitimate, we'll let you know by email and/or on the Transaction Details page. We'll ask you to send the item and you may be eligible for Seller Protection as long as the transaction follows Seller Protection guidelines.

If we decide that the payment is most likely fraudulent, it will be automatically cancelled.

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