Help > Claims and Limitations/Information on claims and disputes > Can I view the status of a transaction dispute?
Can I view the status of a transaction dispute?
Yes. The Resolution Centre is where you can track the progress of disputes, chargebacks, appeals and limited account access.
Here's how to check the status of a transaction dispute:
- Log in to your PayPal account.
- Click Resolve a problem in our Resolution Centre at the bottom left of the page.
- Select Open Cases from the drop-down menu.
- The status of the transaction in question will be under the Status column.
- Click the case number to bring up the transaction details page that displays the status details of the dispute.
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I have an issue with my transaction. Where can I view the status of this issue? The Resolution Centre is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes , chargebacks and appeals.My payment is on hold due to an open dispute, claim or chargeback. Why? You can view the current status of an open dispute or claim in the Resolution Centre by logging in to your account.When can I open a dispute? You can open a dispute if the following conditions are met: You never received your item, or if the item is significantly not as described, and It has been less than 180 days since the payment was made.Can I cancel a payment that I've already sent? You can cancel a payment you've sent if its status is "Unclaimed" in the "Payment Status " column. ... Click on the transaction you'd like to cancel. ... in the "Order status /Actions" column of the transaction in question. ... file a dispute in the Resolution CentreRefund or cancel payment An unclaimed payment is automatically cancelled if the recipient doesn’t claim or accept it within 30 days. ... A payment with a completed status can’t be cancelled.How long will it take to investigate my claim? In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint . In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation .Why was my payment unclaimed? If you’d like more information on why the status of your payment is “unclaimed”, please contact the recipient of the payment. ... If the recipient hasn’t accepted the payment yet, the payment status will appear as “unclaimed”. ... The recipient hasn’t signed up for a PayPal account to claim a payment yet.How do I check the status of a transaction? near the top of the page to see your most recent account activities. To view all of your transactions , select the date range and click View . Here’s how to see the definitions of a payment status:How can I view the status of my refund? near the top of the page. Click All transactions and then click RefundsHow do I issue a refund for a dispute? To close a transaction dispute , you can issue a full or partial refund to the buyer. Here's how to issue a full or partial refund:How do I open a dispute? You will have the option of: - Clicking Dispute a Transaction , orI paid with PayPal before signing up. Can I open a dispute? If you can't find the email receipt of your purchase, please contact us and we will send it again. Once your account registration is complete, you can file a dispute on a transaction sent through PayPal.What are disputes and claims? Note: Starting from November 18, 2014, we're extending the timeframe to open a dispute from 45 days to 180 days. If you've made the transaction before November 18, 2014, you'll still need to open a dispute within 45 days from the transaction date.Why is the money I added not showing up in my PayPal balance? If the money hasn't appeared in your PayPal account, you can view the expected processing date of your add funds transaction under the Status heading. Here's how:How do I file a complaint? If you have a complaint about our Services, or believe your PayPal account may be subject to an unauthorised transaction , account takeover or other type of fraudulent activity, you should contact us by phone immediately. We always aim to resolve your complaint at first contact with us.How do I escalate a dispute to a claim? at the bottom left of the page. Locate your case and click View in the action column.How do I respond to a dispute? near the bottom of the page. Click View under "Action" next to your case.What kinds of transactions are not eligible for PayPal Seller Protection? Here are some examples for your reference: Claims or chargebacks for items which are significantly not as described. Items that you deliver in person, including at a physical store.Does PayPal permit transactions for pre-sale items? PayPal permits pre-sales on a limited basis, only if the seller guarantees delivery within 20 days from the date of purchase and clearly identifies the item as a pre-sale. PayPal may apply additional conditions , such as proof of the seller's ability to successfully deliver the product: supplier information, purchase invoices, postage information or proof of delivery.
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