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Help > Claims and Limitations/Account Limitations > Why is my PayPal account limited? (Buyer)

Why is my PayPal account limited? (Buyer)

Reasons for account limitations as a buyer

There are a number of reasons why your account could be limited. For instance, if we suspect someone else could be using your account, or your credit or debit card provider alerts us that there was an unauthorised charge, we’ll limit it for your protection and look into the fraudulent activity.
 
When your account access is limited, you may not be able to use certain features with your PayPal account, such as sending or withdrawing funds. But don’t worry, it’s usually fairly simple to remove an account limitation through the Resolution Centre.

Learn more about account limitations in Australia.

Guard your information to help prevent account limitations

We'll never ask you to share sensitive personal information through email, nor ask you to download and install any software. If you receive a suspicious email pretending to be from PayPal, please forward it to phishing@paypal.com.au and delete it from your inbox.

When you receive a PayPal email about your transaction or a limitation, you can always log in to your PayPal account to verify your recent activities. If you see an unfamiliar transaction in your account, report it in the Resolution Centre and change your password immediately.

Learn more about how to stay safe online and protect your PayPal account.

If you’re selling with PayPal, you may want to know more about the limitation reasons and how to avoid limitations.

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