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Help > Claims and Limitations/Account Limitations > Why is my account limited?

Why is my account limited?

Reasons for Account Limitations
There are a number of reasons why your account could be limited. For instance, if we suspect someone else could be using your account, or your credit or debit card provider alerts us that there was an unauthorised charge, we’ll limit it for your protection and look into the fraudulent activity. 
 
Usually, it’s fairly simple to remove your account limitation. For your convenience, these steps can be found in the Resolution Centre.
 
Guard your information to help prevent Account Limitations
One way to protect yourself is to use caution when you’re online. For instance, be especially careful about clicking on links within emails. Fraudsters often develop official-looking emails with links that supposedly lead to a familiar website. They do this in an effort to get you to share personal information.
 
Reliable institutions won’t ask you to share sensitive personal information this way, so don’t open any attachments or click on any links. It’s a good idea to report these types of emails to the mimicked company. If you receive one of these spoof emails from someone pretending to be PayPal, report it by forwarding the email to phishing@paypal.com.au. 

Also, please view all your transactions and activity by logging in to your PayPal account and checking your recent activityIf you see an unauthorised transaction, go to the Resolution Centre to report it.

It’s also a good idea to use strong passwords for online accounts (including your PayPal account). Passwords should be long and contain a combination of numbers, letters, and symbols. Never share your password with anyone and don’t use the same password for your emails or other online service providers.

 
Protecting your computer with anti-malware software will also help protect you by keeping viruses and spyware from infecting your machine. Offline, you should shred any personal documents before throwing them away and keep your personal identification documents such as your ID card in a safe place to prevent theft.
 
If you’re selling with PayPal, you may want to know more about limitation reasons and how to avoid from it.
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