Help Article

Help > Claims and Limitations/Buyer and Seller Protection > How do I prove that I've sent an item to the buyer?

How do I prove that I've sent an item to the buyer?

One way to show proof is to use a carrier with online tracking. For transactions involving merchandise worth up to the coverage amount (or the equivalent in the currency of the transaction) or more, please also keep an online receipt with the recipient’s signature as proof of delivery.

Meeting the postage requirement will also help you meet your eligibility for Seller Protection. You can view the detailed postage requirements related to Seller Protection in our User Agreement.

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