Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You will not be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.

I tried different passwords and still couldn’t log in to my PayPal account. What do I do now?

If you’ve incorrectly entered your password too many times, your account will be temporarily locked as a way to ensure its safety. Please try again a couple of hours later.

If you still can’t remember your password, we suggest that you wait a couple of hours first and then reset it following the steps below:
  1. Click Reset my password.
  2. Enter the email address that you registered in your PayPal account, and click Next.
  3. Select your preferred option to confirm your account ownership, and click Next.
  4. Follow the instructions on the page.
We're sorry. The page you're looking for is no longer available. To search again or contact us, please visit our Help Centre.