My password was locked. What do I do now?
If your password is locked, you need to create a new one.
- Click Log In at the top right corner of the page.
- Click Having trouble logging in? and follow the instructions.
Note: When creating a new password, please don’t use the same password you use for your email, or other online services.
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How do I change my password? If you know your current password , you can change it from your PayPal account profile page. Here's how:How do I change the name on my PayPal account? next to "Password". Enter your current password . Enter your new password.What should I do if my account is locked? If your account is locked , please contact PayPal Customer Service by clicking Help at the bottom of any PayPal page.I forgot my password. How do I reset my password? If you forgot your password , you'll need to create a new one. Here's how:What is a One-Time Passcode? The One-Time Passcode is a random number generated by our system when you log in to your PayPal account. When you make a phone call to PayPal customer service, you can provide us the One-Time Passcode to identify yourself more quickly than any other authentication method. The One-Time Passcode helps put you through to a customer service staff most quickly.What information is required to open a Personal PayPal account? We also ask that you create a password for your PayPal account and choose two different security questions to answer. This information is necessary for us to protect you from loss of password, credit card fraud, or to contact you should the need come up.How do I confirm my email if I don't see any hyperlinks? Some email programmes do not support hyperlinks. If you do not see any hyperlinks in an email, you can copy and paste the entire confirmation URL from the email into your browser and enter your password .How do I open a PayPal account? Enter your information, including your full email address, and choose a password (it must contain at least eight characters and is case sensitive). You will need these to log in to your PayPal account.What if I can no longer access the email address for my PayPal account? If you know the email address and passwordHow do I confirm my email address? Open the email, and click the link to confirm your address. You will automatically return to the PayPal site where you will be asked to enter your password .How do I know if an email is from PayPal? We’ll never ask you to include your financial information, your password , or the answer to your PayPal security questions in your emails to us. We’ll never attach any software updates in our emails and ask you to install it to your devices. If you receive an email notification about your transaction, always log in to your PayPal account and go to HistoryHow do I file a complaint? PayPal Australia Pty Ltd Locked Bag 10 Australia Square POWhy is my account limited? It’s also a good idea to use strong passwords for online accounts (including your PayPal account). Passwords should be long and contain a combination of numbers, letters, and symbols. Never share your password with anyone and don’t use the same password for your emails or other online service providers.What is One Touch and how do I use it? takes you directly to the payment page and breeze through check out. It also saves you the hassle of entering your password . For security purposes, whenever you update your PayPal personal or financial account information we’ll always ask you to log in.
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