I have an issue with my transaction. Where can I view the status of this issue?
The Resolution Centre is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes, chargebacks and appeals.
To go there, log in to your PayPal account and click Resolution Centre at the top of the page.
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How can I view the status of my refund? If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, please contact the issuing bank, as the money will still be refunded to your credit card account.What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance? The status of a refund that's issued from your bank account is "Pending" unitl the transaction is complete. Depending on the bank, it can take 3 to 5 business days for funds to clear.Can I cancel a payment that I've already sent? If your payment's status is "Completed", please contact the recipient to issue a refund to you. If you didn't make this transaction or if you didn't receive the items or services you paid for, you can by logging in to your PayPal account.When can I open a dispute? You can open a dispute if the following conditions are met: ... Before you open a dispute, we recommend you contact the seller directly and try to resolve the issue .Can I view the status of a transaction dispute? Yes. The Resolution Centre is where you can track the progress of disputes, chargebacks, appeals and limited account access. Here's how to check the status of a transaction dispute: Log in to your PayPal account.How do I check the status of a transaction? near the top of the page to see your most recent account activities. To view all of your transactions , select the date range and click View . Here’s how to see the definitions of a payment status:I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim? Go to . Click View under “Action” next to your case.When I issue a refund, are the transaction fees returned? When you issue a refund, we'll return part of the transation fees to you. For full refunds, the fixed fee portion of the commercial transaction fees will be retained. For partial refunds, the pro-rata share of the fixed fee portion of the commercial transaction fee will be retained.How do I issue a refund for a dispute? To close a transaction dispute, you can issue a full or partial refund to the buyer. Here's how to issue a full or partial refund:Why is the money I added not showing up in my PayPal balance? If the money hasn't appeared in your PayPal account, you can view the expected processing date of your add funds transaction under the Status heading. Here's how:What does the status of my payments mean? Adding funds from your bank account: The transfer is complete and the funds are in your account. Payments received: The transaction is complete and the funds are in your account. Payments sent: The recipient received your payment.How do I issue refunds using PayPal Here? on the Profile page. 2. Find the transaction you would like to refund and tap it. 3. Tap RefundHow do I issue receipts using PayPal Here? on the Profile page. 2. Find the transaction you would like to reissue a receipt for and tap it. 3. Tap Send ReceiptDoes PayPal permit transactions for pre-sale items? PayPal permits pre-sales on a limited basis, only if the seller guarantees delivery within 20 days from the date of purchase and clearly identifies the item as a pre-sale. PayPal may apply additional conditions , such as proof of the seller's ability to successfully deliver the product: supplier information, purchase invoices, postage information or proof of delivery.How do I issue a refund to my buyer? Enter the refund amount and click Continue Confirm the refund details and click Issue Refund Learn more about variable and fixed transaction feesWhy is the order status pending? The status of an order will continue to display as pending until it expires, is completed, or has been voided. If you have any problems with an order, you may contact your seller for a quicker resolve in the Transactions page.How long will it take to restore my account access? To view the status of your case, log in to your PayPal account and click More near the top of the page and then click Resolution CentreWhen will the hold on my eBay payment be released? While your payment is unavailable to you, it will be in your pending balance in your PayPal account. Once your payment is available to you, we will send you an email. You can log in to your PayPal account any time to view the status of your payments.
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