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Help > Claims and Limitations/Information on claims and disputes > I did not receive the item I purchased or it is different from the description.

I did not receive the item I purchased or it is different from the description.

If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Centre. If you purchased the item on eBay, report it on eBay Resolution Centre instead.

There are 2 kinds of disputes:

  • Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.)
  • Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs.)

Learn more about how to open a dispute in the Resolution Centre.

For eBay specific information, please refer to eBay’s customer support page.

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