Help Article

Help > My Money/Refunds and returns > How do I send a partial refund?

How do I send a partial refund?

Here's how to send a partial refund:

  1. Log in to your PayPal account.
  2. Click Activity near the top of the page.
  3. Find the payment you'd like to refund and click Details.
  4. Click Issue Refund.
  5. Enter the refund amount and click Continue
  6. Review the information and click Issue refund.

After 60 days, you can use Send Money to refund the partial payment. You won’t receive a refund of your fees after 60 days.

Note: To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment that has a credit card chargeback associated with it.

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