What are some reasons why my payment would be held?
In deciding whether to apply payment holds, PayPal reviews many factors including:
- Account tenure
- Transaction activity
- Business type
- Past customer disputes
- Overall customer satisfaction
Holds are typically placed on:
- New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
- Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes
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When will the hold on my eBay payment be released on my PayPal account? If your eBay payment is subject to a payment hold , the best way to get your funds released is to post quickly and use a postal service that provides tracking and delivery confirmation. Typically, you can access your payments in 21 days or even sooner if you follow good shipping practices:My payment is on hold due to an open dispute, claim or chargeback. Why? When a dispute, claim or chargeback is open, the funds are held in the seller's account and are not available for use. They cannot be withdrawn and will be considered "disputed" until the dispute, claim or chargeback is resolved. This ensures the funds are available if a refund is needed.Is it ok to offer rewards to campaign donors? Sweepstakes A right or interest in property Reward-based campaigns without a delivery disclaimer or with concurrent advance product sales will be considered Preselling and may be subject to payment holds .What is Preselling? Once the campaign has been launched, we will continue to monitor your account to ensure it remains compliant with our policy and government regulations. Accounts with heightened risk may require us to take action such as imposing a payment hold or reserve.Questions about eBay and PayPal for the latest update on your dispute or claim with eBay. If you come across a payment hold on your eBay transaction, when your eBay payment hold will be releasedHow do I read my PayPal Balance? In addition to your available balance, you may also see a pending balance if you have incoming payments that are currently pending. Lastly, you can see any foreign currency balances you may hold .What are reserves? Why is there a reserve on my PayPal account? A reserve is an amount of money temporarily held in your PayPal account. It helps make sure that you’re able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available.How will PayPal let me know when a payment is under Payment Review? If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending with reason of Payment Review. We'll send another IPN notification when the Payment Review is complete. You can also check for an updated status by API.Why was my payment unclaimed? If the recipient hasn’t accepted the payment yet, the payment status will appear as “unclaimed”. There are a few reasons why your payment might be unclaimed:Refund or cancel payment Unclaimed and completed payments An unclaimed payment is automatically cancelled if the recipient doesn’t claim or accept it within 30 days.What does the status of my PayPal payments mean? Here are some definitions to help you understand the status of a payment : ClearedCan I cancel a PayPal payment that I've already sent? If the payment you sent has already completed, you won’t be able to cancel it. In this case, you can ask the recipient to issue a refund to you.I received a payment notification email, but the payment doesn't appear in my PayPal account. Why? If you’re notified that you’ve received a payment , but you don’t see it in your PayPal account, there are a number of possibilities:In which countries is PayPal accepted as a method of payment? countries and regions PayPal is accepted as a method of payment in 203 .How do I choose or change my Payment Receiving Preferences? You can choose and change your Payment Receiving Preferences for your Business or Premier account from your Profile. Log in to your account. Click SettingsMy payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected? No. Payments that aren't flagged for Payment Review should follow the normal Seller Protection guidelines. For full details about the eligibility requirements of the PayPal Seller Protection, click LegalHow do I check Payment Status on my PayPal Here app? Tap Sales History on the Profile page. • Green tick icon shows the payment has processed correctly. • Clock icon shows that the payment is Pending or In Progress.
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