What are some reasons why my payment would be held?
In deciding whether to apply payment holds, PayPal reviews many factors including:
- Account tenure
- Transaction activity
- Business type
- Past customer disputes
- Overall customer satisfaction
Holds are typically placed on:
- New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
- Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes
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Why was my payment unclaimed?If youd like more information on why the status of your payment is unclaimed, please contact the recipient of the payment. If the recipient hasnt accepted the payment yet, the payment status will appear as unclaimed. There are a few reasons why your payment might be unclaimed: The What does the status of my PayPal payments mean?Here are some definitions to help you understand the status of a payment: Cleared Payments received: The eCheque you received has cleared and the funds are in your account. (An eCheque is an electronic payment funded by the senders bank account.) Completed Adding funds from your bank account: Why is my payment from a sale on eBay on hold?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may Why is my payment on hold or unavailable?There are several reasons funds may be temporarily unavailable: 1. Youre a new seller with PayPal or youre an established seller but have opened a new account. When youre a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller Which email address is my payment sent to?When you receive a payment for an item listed on eBay with PayPal as a payment option, the payment is sent to the email address designated in the Sell Your Item form for that listing. When a buyer uses the send money flow from their PayPal account, the Why are my PayPal PLUS payments being declined?Your payment can be declined for any of these reasons: When a customer tries to pay with direct debit, a credit card, or a bank account that was previously registered in a PayPal account, PayPal risk analysis will probably decline the payment. Our risk analysis seeks approval for What are reserves? Why is there a reserve on my PayPal account?A reserve is an amount of money temporarily held in your PayPal account. It helps make sure that youre able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for What are some best practices regarding security?When you design web-based applications that interact with PayPal, you need to make them as secure as possible. We have some tips for doing just that. Use HTTPS First, secure your server. Always host your application on an SSL-enabled web server. Set up an SSL certificate for your Why can’t I make a payment with my American Express card?PayPal currently doesnt support the following currencies when a payment is made using an American Express card: Brazil Real (BRL) Israel Shekel (ILS) Malaysian Ringgit (MYR) Mexico Peso (MXN) Philippine Peso (PHP) South African Rand (ZAR) New Taiwan Dollar (TWD) Thai Baht (THB) Turkey Lira (TRY) To continue My payment is on hold due to an open dispute, claim or chargeback. Why?When a dispute, claim or chargeback is open, the funds are held in the sellers account and are not available for use. They cannot be withdrawn and will be considered disputed until the dispute, claim or chargeback is resolved. This ensures the funds are available if a refund I received a payment notification email, but the payment doesn't appear in my PayPal account. Why?If youre notified that youve received a payment, but you dont see it in your PayPal account, there are a number of possibilities: The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment Which API should I use to receive payments directly from my customers?For simple one-sender-to-one-receiver integrations, PayPal recommends that you use Express Checkout via Braintree SDKor the REST API to process direct payments.My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons arent processing, so you see an error message like the following: Things dont appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a new, Questions about eBay and PayPaleBay and PayPal are now separate companies. Although were no longer part of the same group of companies, we remain committed to our customers. Learn more about the separation. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to Why did I get PDT error 4003?Issue PayPal returned PDT FAIL Error 4003. Cause If Payment Data Transfer (PDT) doesnt work during testing, youll usually see an error 4003 or a FAIL response, assuming the email address is confirmed. Solution If youre having trouble setting up Payment Data Transfer, do the following: Check the What is Payment Review?Payment Review is an early warning system designed to help protect sellers from fraudulent payments. Its automatic and you dont have to sign up for it. If we spot a payment that could be high-risk, well send you an email letting you know that your payment is Pending How do I get my money sooner for a transaction on hold?If a payment you received is on hold, you can often speed up the release of temporarily unavailable funds by processing your sales quickly and then providing the fulfillment details. Here are some specific actions you can take: Action Time to release What you need to do Add What is a chargeback, and why did I get one?Chargebacks happen when your customer disagrees with a credit card charge and asks the credit card provider for a refund. Customers initiate chargebacks for a variety of reasons: An item is different from its description or is defective. An item hasnt been received. A credit card charge isnt Why is my PayPal account limited (Seller)?Reasons for Account Limitations as a seller Your account could be limited in order to comply with regulatory requirements orPayPal Acceptable Use Policy.For example, selling banned items such as prescription drugs or guns. Another reason why your account could be limited is seller performance indicating your account is
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