What are some reasons why my payment would be held?
In deciding whether to apply payment holds, PayPal reviews many factors including:
- Account tenure
- Transaction activity
- Business type
- Past customer disputes
- Overall customer satisfaction
Holds are typically placed on:
- New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
- Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes
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Why is my payment being held for 21 days?If your payment is on hold or is unavailable right away, we’ll notify you via email or an alert on your Summary page. Why are my funds being held, and when will they be available? Delaying funds availability is a common industry practice we implement to help ensure Why was my payment unclaimed?If you’d like more information on why the status of your payment is “unclaimed”, please contact the recipient of the payment. If the recipient hasn’t accepted the payment yet, the payment status will appear as “unclaimed”. There are a few reasons why your payment might be unclaimed: The What does the status of my PayPal payments mean?Here are some definitions to help you understand the status of a payment: Cleared Payments received: The eCheque you received has cleared and the funds are in your account. (An eCheque is an electronic payment funded by the sender's bank account.) Completed Adding funds from your bank account: Why is my PayPal payment being declined?It's possible that the payment you're referring to has been stopped by our internal security system. To provide one of the safest online payment services our internal security system reviews every payment before it's approved. Occasionally, we must stop a payment. This is similar to the way most banks Why is my payment from a sale on eBay on hold?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may Why is my payment on hold or unavailable?There are several reasons funds may be temporarily unavailable: 1. You’re a new seller with PayPal or you’re an established seller but have opened a new account. When you’re a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller Which email address is my payment sent to?When you receive a payment for an item listed on eBay with PayPal as a payment option, the payment is sent to the email address designated in the Sell Your Item form for that listing. When a buyer uses the send money flow from their PayPal account, the Why are my PayPal PLUS payments being declined?Your payment can be declined for any of these reasons: When a customer tries to pay with direct debit, a credit card, or a bank account that was previously registered in a PayPal account, PayPal risk analysis will probably decline the payment. Our risk analysis seeks approval for What are my payment and funding options when I use my PayPal account?When you pay for something, the first thing we’ll do is check your PayPal balance to see if you have enough to cover the payment. If you do, we’ll use your balance to make the payment. If you don’t have money in your balance, you can choose to What are some best practices regarding security?When you design web-based applications that interact with PayPal, you need to make them as secure as possible. We have some tips for doing just that. Use HTTPS First, secure your server. Always host your application on an SSL-enabled web server. Set up an SSL certificate for What are reserves? Why is there a reserve on my PayPal account?A reserve is an amount of money temporarily held in your PayPal account. It helps make sure that you’re able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for Why can’t I make a payment with my American Express card?PayPal currently doesn't support the following currencies when a payment is made using an American Express card: Brazil Real (BRL) Israel Shekel (ILS) Malaysian Ringgit (MYR) Mexico Peso (MXN) Philippine Peso (PHP) South African Rand (ZAR) New Taiwan Dollar (TWD) Thai Baht (THB) Turkey Lira (TRY) To continue My payment is on hold due to an open dispute, claim or chargeback. Why?When a dispute, claim or chargeback is open, the funds are held in the seller's account and are not available for use. They cannot be withdrawn and will be considered "disputed" until the dispute, claim or chargeback is resolved. This ensures the funds are available if a refund I received a payment notification email, but the payment doesn't appear in my PayPal account. Why?If you’re notified that you’ve received a payment, but you don’t see it in your PayPal account, there are a number of possibilities: The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment Which API should I use to receive payments directly from my customers?For simple one-sender-to-one-receiver integrations, PayPal recommends that you use Express Checkout via Braintree SDK or the REST API to process direct payments.My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons aren't processing, so you see an error message like the following: Things don't appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a new,
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